BigCommerce Review
Enterprise-grade SaaS with no transaction fees.
Overview
BigCommerce is a hosted SaaS platform aimed at mid-market and scaling merchants who want a deep native feature set without paying transaction fees. Where rivals push you to apps, BigCommerce builds more in — B2B tools, multi-channel selling, and faceted search ship in the box.
It charges no transaction fees on any plan, which keeps costs predictable, but it enforces annual sales thresholds that automatically bump you to a higher tier as you grow. Its theme and app marketplaces are smaller than Shopify’s, so highly design-driven brands sometimes feel constrained.
Our verdict
BigCommerce packs an unusually generous native feature set and charges no transaction fees, making it a strong pick for mid-market stores. Just watch the annual sales thresholds that quietly push you onto pricier plans.
Best for: Mid-market stores with complex catalogs
Key features
No transaction fees
Zero added transaction fees on every plan, regardless of which supported gateway you use.
Deep native features
B2B pricing, faceted search, and multi-channel tools are built in rather than bolted on via apps.
Open architecture
A flexible API and headless-ready design make it a strong choice for custom and composable builds.
Multi-storefront
Run multiple storefronts from one backend for different brands, regions, or B2B/B2C splits.
Pros
- No transaction fees on any plan
- Strong built-in B2B & multi-channel tools
- Generous native feature set
Cons
- Annual sales thresholds force plan upgrades
- Smaller theme & app selection
Ideal for
- Mid-market stores with large or complex catalogs
- Merchants who want strong B2B and wholesale tools natively
- Brands that want to avoid per-sale transaction fees
Not ideal for
- Very small stores that may hit sales-threshold upgrades unexpectedly
- Design-led brands wanting the widest theme selection
Pricing
per month, billed annually · 0% on all plans transaction fees
Up to $50k annual sales
Up to $180k annual sales
Up to $400k annual sales
Plans mirror Shopify’s pricing (Standard $39, Plus $105, Pro $399) but add no transaction fees, which can make BigCommerce cheaper at scale. Watch the annual online-sales thresholds: exceeding them forces an automatic upgrade to the next tier.
Performance & reliability
A fully hosted, enterprise-grade SaaS with strong uptime and the ability to handle large catalogs and high traffic. Headless options let performance-focused teams pair it with modern frontends.
Support
24/7 support via phone, live chat, and email on all plans — unusually generous — plus solid documentation and a partner network for larger builds.
Full specifications
- Hosting type
- Fully hosted (SaaS)
- Free trial
- 15 days
- Themes / templates
- 12 free, 200+ paid
- App marketplace
- 850+ apps
- Staff accounts
- Unlimited
- Multi-currency
- Yes
- POS included
- No
- Abandoned cart recovery
- Yes
- Built-in blog
- Yes
Payments & security
- Payment gateways
- 65+ gateways, no added fees
- SSL certificate
- Yes
- PCI compliant
- Yes
- Gift cards
- Yes
Capabilities & limits
- Product limit
- Unlimited
- Drag-and-drop editor
- Yes
- Multi-language
- Yes
- API access
- Yes
- Mobile app
- Yes
- Support channels
- 24/7 phone, live chat, email
Frequently asked questions
Does BigCommerce charge transaction fees?+
No. Unlike most hosted platforms, BigCommerce charges no additional transaction fees on any plan, even when using third-party gateways.
What are the sales thresholds?+
Each plan caps the trailing-12-month online sales you can process. Crossing the cap automatically moves you to the next tier, so high-growth stores should plan for it.
Is BigCommerce good for B2B?+
Yes. It includes native B2B features like customer groups, price lists, and quote workflows that many competitors require apps for.